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Senior CRM Administrator

Division: IT (Russia)
Location: Moscow
Job status: Full time, Permanent


The primary purpose of this role is to supervise the Group’s CRM systems, its CRM-related processes and integrations and provide 1st/2nd line support to end users, along with assisting managing all systems integrated with CRM. You will also support the application development team throughout project lifecycles from deployment to providing trainings and monitoring usage.


Experience & Knowledge - Essential

  • University Degree in Business Administration, Management of Information Systems or Computer Science
  • Strong Customer Relationship Management system experience and excellent computer skills
  • At least 18 months experience of Microsoft Dynamics administration and support
  • Previous experience of data cleansing/purging essential
  • Able to conduct research into database issues, standards, logs and products

Experience & Knowledge - Desirable

  • Experience with related platforms (e.g. marketing automation)
  • Previous experience in delivery of training to small groups beneficial
  • Events, exhibitions and / or business media background

Skills - Essential

  • Excellent communication skills
  • Strong presentation and interpersonal skills
  • Analytical
  • Outstanding Attention to detail
  • Ability to meet deadlines
  • Ability to present ideas in user-friendly language Ability to prioritise and execute tasks in a high-pressure environment with international exposure
  • Fluent in English
  • Strong customer services and problem-solving skills

Skills - Desirable

  • Familiarity with integration platforms (e.g. Zapier, Power Automate)
  • SQL knowledge is a plus
  • Development knowledge of D36 Power App and Flows)

Personal Qualities - Essential

  • Motivated, confident, and enthusiastic
  • Passion for learning new technologies and grow in architectural design and coding capabilities
  • Ability and willingness to work flexible hours as projects require
  • Self-starter
  • Consistent
  • Team player
  • Well organised
  • Creative
  • Results driven

DevOps Engineer

Division: IT (Russia)
Location: Moscow
Job status: Full time, Permanent


  • Design and deliver a best-in-class cloud application platform on Microsoft Azure (Azure experience is not mandatory, familiarity with any other cloud vendor is relevant)
  • Work in a cross-functional portfolio team alongside peers from Data and Systems Integration
  • Assess new technologies, build POCs and measure their success against desired outcomes
  • Design, implement and review architectural and configuration changes in our cloud systems
  • Design and implement CI/CD environments and pipelines for our SaaS and homegrown applications
  • Design and implement proactive monitoring and alerting for our SaaS and homegrown applications
  • With input from our Data Protection Officer, identify and fill regulatory gaps across all our systems and regions


  • You have worked as a DevOps engineer for at least 5 years
  • You have demonstrable production grade experience with
    • scripting languages (Python or JavaScript)
    • Infrastructure As Code (Terraform, Salt, Ansible, Puppet, Chef)
    • service discovery & orchestration systems (Kubernetes, Hashicorp Nomad & Consul)
    • SQL and NoSQL databases (MySQL, PostgreSQL, AWS Aurora, MongoDB, CosmosDB, ElasticSearch)
    • monitoring systems and time series databases (Prometheus, InfluxDB, Grafana)
    • AWS Lambdas, Azure Functions or Google Cloud Functions
    • setting up and managing virtual environments and CI/CD pipelines
    • troubleshooting applications and performance problems in a mixed Linux-Windows environment
    • HTTP applications servers (IIS, Nginx etc.)
    • load balancing technologies
  • You have designed and built business platforms that are ISO27K/SOC2, PCI-DSS or GDPR (or equivalent) certified
  • You have experience in stakeholder (internal and external) management
  • You are results-focused and able to clearly demonstrate success via proven metrics
  • You are apt at building working relationships across the business to facilitate the accomplishment of goals, leverage learning and share best practice
  • You deliver presentations clearly and succinctly convey information and ideas