Vacancy: Senior CRM Administrator


Division: IT (Russia)
Location: Moscow
Job status: Full time, Permanent
 

KEY RESPONSIBILITIES:

The primary purpose of this role is to supervise the Group’s CRM systems, its CRM-related processes and integrations and provide 1st/2nd line support to end users, along with assisting managing all systems integrated with CRM. You will also support the application development team throughout project lifecycles from deployment to providing trainings and monitoring usage.

PERSON SPECIFICATION:

Experience & Knowledge - Essential

  • University Degree in Business Administration, Management of Information Systems or Computer Science
  • Strong Customer Relationship Management system experience and excellent computer skills
  • At least 18 months experience of Microsoft Dynamics administration and support
  • Previous experience of data cleansing/purging essential
  • Able to conduct research into database issues, standards, logs and products

Experience & Knowledge - Desirable

  • Experience with related platforms (e.g. marketing automation)
  • Previous experience in delivery of training to small groups beneficial
  • Events, exhibitions and / or business media background

Skills - Essential

  • Excellent communication skills
  • Strong presentation and interpersonal skills
  • Analytical
  • Outstanding Attention to detail
  • Ability to meet deadlines
  • Ability to present ideas in user-friendly language Ability to prioritise and execute tasks in a high-pressure environment with international exposure
  • Fluent in English
  • Strong customer services and problem-solving skills

Skills - Desirable

  • Familiarity with integration platforms (e.g. Zapier, Power Automate)
  • SQL knowledge is a plus
  • Development knowledge of D36 Power App and Flows)

Personal Qualities - Essential

  • Motivated, confident, and enthusiastic
  • Passion for learning new technologies and grow in architectural design and coding capabilities
  • Ability and willingness to work flexible hours as projects require
  • Self-starter
  • Consistent
  • Team player
  • Well organised
  • Creative
  • Results driven

 

If you are interested in a career at Hyve Russia then please complete this form or email us your CV or Resume in confidence at hr-moscow@hyve.group